Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide when you contact us, submit a website form, request information, or inquire about our services.

This information may include:

• Your name and company name.
• Your role or job title.
• Your email address and telephone number.
• The type of company or organization you represent.
• Messages, project details, and other information you choose to provide.

We may also collect certain technical information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, and visit timestamps, depending on the website features and technologies in use.

2. How We Use Your Information

We may use the information we collect to:

• Respond to questions, inquiries, and service requests.
• Communicate about electrical contracting services and project needs.
• Respond to vendor onboarding and documentation requests.
• Send email or SMS communications where permitted and appropriately authorized.
• Operate, maintain, and improve our website and customer communications.
• Protect our business, prevent misuse, and comply with applicable legal obligations.

We use personal information only for legitimate business purposes consistent with this Privacy Policy and applicable law.

3. Sharing of Personal Information

We do not sell your personal information or share it with third parties for their own marketing or promotional purposes.

We may allow service providers to process information on our behalf when necessary to operate our website, receive form submissions, manage business communications, or deliver email and SMS messages. These providers should use the information only as necessary to perform their services for us and subject to applicable restrictions.

We may also disclose information when required by law or legal process, or when reasonably necessary to protect our rights, property, security, or the safety of others.

4. Email and SMS Communications

If you provide your email address or phone number, we may contact you to respond to your inquiry or communicate about requested services. Where applicable, promotional or other recurring communications will be sent only in accordance with the consent obtained and applicable law.

SMS Message Terms

• Message frequency: Up to 5 messages per month.
• Message and data rates: Standard message and data rates may apply.
• Opting out: Reply STOP to an SMS message to opt out of further SMS communications.
• Help: Reply HELP for assistance, or contact us using the information at the end of this policy.

You may withdraw your consent to communications at any time, subject to applicable law. Opting out of promotional messages does not necessarily prevent essential communications about an existing request, transaction, or legal obligation where permitted by law.

Consent to receive marketing text messages is not a condition of purchasing goods or services where prohibited by applicable law.

5. Cookies and Website Technologies

Our website may use cookies or similar technologies to support essential functionality, remember preferences, understand website performance, and improve the visitor experience, where enabled.

You can manage or disable cookies through your browser settings. Some website features may not function as intended if certain cookies are disabled.

If analytics, advertising, or other third-party tracking tools are enabled, those tools may process technical information according to their own terms and privacy practices.

6. Data Retention

We retain personal information for as long as reasonably necessary to respond to inquiries, provide services, maintain appropriate business records, resolve disputes, and meet applicable legal obligations.

When information is no longer reasonably necessary for these purposes, we take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to legal and business record retention requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to request access to personal information we maintain about you, correct inaccurate information, request deletion, withdraw consent, or exercise other applicable privacy rights.

You may also opt out of SMS communications by replying STOP to a message. To submit another privacy-related request, contact us using the details below. We may need to verify your identity before processing certain requests.

We will handle privacy requests in accordance with applicable law.

9. Third-Party Websites

Our website may contain links to websites or services operated by other organizations. Those services have their own privacy practices, which we do not control. We encourage you to review their privacy policies before providing them with personal information.

10. Children's Privacy

Our website and services are intended for business and commercial audiences and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without legally required authorization.

If we become aware that we have collected such information in circumstances requiring parental consent without obtaining it, we will take appropriate steps to address the situation in accordance with applicable law.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website features, or applicable legal requirements. When we make changes, we will update the effective date displayed at the top of this page.

We encourage you to review this page periodically to remain informed about how we handle personal information.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, contact Reliance Electric Group LLC using the details below.