Terms and Conditions

1. Acceptance of These Terms

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, please discontinue use of the website.

These terms apply to website use and related online inquiries. Electrical services, project work, pricing, warranties, payment obligations, and other service-specific matters may be governed by separate proposals, work orders, purchase orders, or written agreements between Reliance Electric Group LLC and the customer.

If a separate written agreement applies to a particular project, its terms will govern that project to the extent of any conflict with these website terms, subject to applicable law.

2. About Our Services

Reliance Electric Group LLC provides commercial electrical contracting and related services for businesses and professional clients, including property management companies, general contractors, developers, and restoration professionals.

Services may include electrical installation, repairs, maintenance, renovation work, commercial build-outs, work orders, unit-turn support, and project documentation, depending on the project and service area.

Website descriptions are provided for general informational purposes. Publishing information about a service does not guarantee that the service is available for every property, project, schedule, or location.

3. Website Inquiries and Contact Forms

You may use our website to submit inquiries, request information, or provide details about a potential project or work order.

When using our forms, you agree to:

• Provide information that is accurate and not misleading.
• Provide contact information that you are authorized to use.
• Submit information only for lawful and legitimate purposes.
• Avoid submitting information that you are not authorized to disclose.

Submitting a form does not, by itself, create a service contract, confirm a booking, guarantee dispatch, or establish an agreed project price. A request is subject to review, service availability, property access, scope confirmation, and any required approvals.

Please do not submit passwords, payment card details, or other sensitive information through general website forms.

4. Estimates, Pricing, and Project Authorization

Estimates, preliminary pricing, service descriptions, and scheduling information provided through the website or initial communications are for discussion purposes unless expressly confirmed in an applicable written agreement.

Before work begins, the scope, pricing, applicable charges, scheduling expectations, and authorization requirements should be confirmed through the appropriate proposal, work order, purchase order, or written approval process.

If additional work or an unforeseen condition is identified during a project, we will communicate the issue and any proposed scope or pricing adjustments for authorization as required by the applicable agreement and law.

No estimate or website statement overrides a signed agreement or other binding project documentation.

5. Scheduling and Service Availability

We make reasonable efforts to communicate scheduling and project updates. However, requested dates, estimated response times, dispatch windows, and completion dates may depend on crew availability, the nature of the work, site access, materials, inspections, weather, emergencies, and other circumstances.

Any stated response time or scheduling target is not a guarantee unless expressly agreed in writing.

Customers and their authorized representatives are responsible for coordinating appropriate property access and providing accurate site information, subject to the applicable project agreement.

6. SMS and Email Communications

If you provide your contact information, we may use it to respond to your inquiries and communicate about requested services. Additional recurring or promotional communications will be sent where permitted by law and consistent with the consent obtained.

SMS Message Terms

• Message frequency: Up to 5 messages per month.
• Message and data rates: Standard message and data rates may apply.
• Opt-out: Reply STOP to an SMS message to opt out of further SMS communications.
• Help: Reply HELP for assistance.

You may withdraw consent to communications as permitted by applicable law. Consent to receive marketing text messages is not a condition of purchasing goods or services where prohibited by law.

Opting out of promotional messages does not necessarily prevent essential communications relating to an existing request, transaction, or legal obligation where such communications are permitted by law.

For details about how personal information is handled, please review our Privacy Policy.

7. Website Content and Intellectual Property

Unless otherwise indicated, the website and its content, including text, graphics, logos, layout, images, and other materials, are owned by or used with permission by Reliance Electric Group LLC and may be protected by intellectual property laws.

You may access and use the website for lawful, informational, and business purposes. You may not reproduce, distribute, modify, publicly display, republish, or commercially exploit website content without appropriate authorization, except where permitted by law.

Any third-party names, trademarks, or logos remain the property of their respective owners.

8. Prohibited Website Use

You agree not to:

• Use the website for unlawful, fraudulent, or deceptive purposes.
• Submit false inquiries or impersonate another person or organization.
• Attempt to gain unauthorized access to the website or its systems.
• Introduce malicious code, interfere with website functionality, or disrupt its operation.
• Scrape, copy, or collect website information through automated means in a manner that violates applicable law or infringes our rights.
• Use website content in a way that violates another party's rights.

We may take reasonable steps to protect the website, our business, our users, and our systems from misuse.

9. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, or services for convenience. We do not control those third-party services and are not responsible for their content, availability, security, or privacy practices.

Your use of third-party websites and services is subject to their own terms and policies. You should review those terms before interacting with them.

10. Website Availability and Disclaimer

We strive to keep our website accurate, accessible, and up to date. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free of harmful components.

Website content is provided for general informational purposes. To the extent permitted by law, we make no warranties regarding the completeness, accuracy, or suitability of website content for a particular purpose.

Nothing in this section excludes or limits any warranty, representation, or obligation that cannot lawfully be excluded or limited.

11. Limitation of Liability

To the extent permitted by applicable law, Reliance Electric Group LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or relating to the use of, or inability to use, this website.

This provision applies to website use only and does not replace or modify liability provisions contained in an applicable service contract, work order, or other binding project agreement.

Nothing in these terms excludes liability where such exclusion is prohibited by law, including liability that cannot legally be waived.

12. Indemnification

To the extent permitted by law, you are responsible for losses or claims arising from your unlawful use of the website, your material violation of these terms, or your infringement of another party's rights.

Nothing in this section requires you to indemnify us for our own negligence, misconduct, or other liability where such a requirement is prohibited by law.

13. Privacy

Our handling of personal information is described in our Privacy Policy. By using our website, you acknowledge that you can review that policy to understand how information submitted through our website may be collected, used, and protected.

These Terms and Conditions do not replace any consent or disclosure that may be required when you submit personal information or opt in to receive SMS communications.

14. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our website, business practices, or applicable legal requirements.

Updated terms will be posted on this page with a revised effective date. Changes apply from the effective date stated in the updated terms, subject to applicable law.

Your continued use of the website after updated terms are posted indicates acceptance of the revised terms to the extent permitted by law.

15. Governing Law

These Terms and Conditions are governed by the laws of the State of Tennessee, without regard to conflict-of-law rules, except where applicable law requires otherwise.

Any dispute relating to these website terms will be handled in a court of competent jurisdiction as permitted by applicable law. This section does not override a valid dispute-resolution or venue provision in a separate project agreement.

16. Severability and Entire Agreement

If any provision of these terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These terms govern your use of the website and, together with any applicable website notices and policies, form the agreement concerning that use. They do not replace separate written agreements governing electrical services or individual projects.

17. Contact Us

If you have questions about these Terms and Conditions, please contact Reliance Electric Group LLC.